⏱️ Standard Processing Time
In optimal conditions, where all submitted details are accurate and clear, KYC verification can be completed within 2-3 minutes
In some instances, additional checks may be necessary, leading to a processing time of up to 24 hours. This extended period allows for manual reviews and compliance checks.
Quick Overview: KYC Verification Process
Status | Action Required |
KYC Approved | No further action needed. You may proceed with wallet creation |
KYC Rejected | Review the rejection reason provided. Re-upload the correct documents as per the guidelines. |
KYC Under Review | Wait up to 24 hours. If still pending, contact support for assistance. |
✅ If Your KYC Is Approved
No Further Action Required: Once your KYC is successfully verified, you will receive a confirmation notification and you may proceed with next step of verification.
❌ If Your KYC Is Rejected
Re-upload Option: If your KYC submission is declined, you will typically be provided with the reason for rejection along with an option to re-upload your documents.
Guidelines for Re-submission: To ensure a smoother re-submission process, refer to our KYC submission guidelines. Adhering to these guidelines can expedite the verification process.
⏳ If Your KYC Is Under Review for More Than 24 Hours
If your KYC status remains under review beyond the standard processing time, it's advisable to reach out to the support team to understand any potential issues causing the delay.