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My transaction is complete but the recipient hasn’t received the funds. What should I do?

Written by Agnest
Updated today

We’re here to help, let’s sort this out together!

Occasionally, funds may take a little time to appear in the account. Please wait for 4-6 hours after transfer completion. If the amount still hasn’t arrived, connect with us via live chat or send us an email to [email protected], we're here to help!

Relax, we’ve got this!

We know it can be stressful but with your help, we’ll work quickly to resolve the issue. Just send over the statement via chat, and we’ve got this from here.

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