Creating a wallet is a mandatory step to complete verification. This ensures that transactions happen in a secure way. While creating a wallet, you will also create a passkey. This passkey is required to access your wallet and approve transfers during transactions.
Possible Reasons for the Issue
Passkey Not Enabled
Passkey Not Supported
Passkey Not Supported
Error: "Passkeys are not supported on this device."
Some older devices do not support passkeys, which are required to set up a digital wallet on our app. Unfortunately, this limitation is beyond our control.
Solution: Use a compatible device to create your wallet.
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How to Enable the Passkey
If you see the screen shown below, it means the passkey is not enabled on your current device.
IOS | 
Android |
Solution: Follow the steps below to enable the passkey, and then try creating your wallet.
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How to Enable Passkeys on iOS
Step 1: Open the Settings app on your iPhone. Scroll down and tap on General
Step 3: Tap on Autofill Passwords and Passkeys.
Step 4: Make sure the Passwords app is selected as the autofill provider.
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How to Enable Passkey on Android
Step 1: On your Android device, open the Settings app and search for "Autofill service".
Step 2: Select 'Autofill service' and ensure that Google is selected.
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Step 3: Tap on 'Autofill with Google' (below Autofill service) and verify that the Gmail account listed under Google Account is the one you wish to use for saving passwords.
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